Sanction fee

Refusjon av betalt parkeringsavgift ved tastefeil

If you have filed a complaint regarding a sanction fee issued due to lack of payment caused by mistyping and you have received a rejection letter dated July 1st 2019 or later, you may apply for a refund of the parking fee you paid. This only applies to short-term parking, and only if you have not previously been refunded such parking fee due to mistyping (independent of the kind of mistyping, parking facility etc.).

Payment of contract parking, monthly subscription and parking for multiple days, week, month etc. is not applicable to refund. Breach of other parking regulations, such as expiration of the parking ticket/registration, exceeding maximum allowed parking time, parking in breach of alignment regulations, on spots reserved for disabled persons etc. does not entitle you to a refund. The refunded amount excludes percentages paid to mobile payment application suppliers etc.

A refund is only possible, if you can document one of the following situations:

  1. The parking fee is paid (payment machine or mobile payment application) for a vehicle registration number, that is similar to the vehicle that was parked and at the time the sanction fee was issued.
  2. You have chosen the wrong, pre-registered vehicle registration number at a mobile payment application.
  3. You have paid using a Q-Park tariff code, but a code not belonging to the parking facility you parked the vehicle.

If you would like to apply for a refund, you can send the following information to klage@q-park.no within 30 days from the date on the rejection letter:

  • Your credit card number – the first 6 and the last 4 digits (credit card payment).
  • Copy of your receipt/ticket (cash payment)
  • Documentation of previous payments for the chosen vehicle (when the wrong vehicle is selected in application.)
  • Documentation of which tariff area used (when you have chosen the wrong tariff area).
  • Sanction fee number
  • Bank account number (for refund of the parking fee).

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