Q-Park is committed to ensuring the protection of your privacy. We understand that you are aware of, and worry about your personal information. Therefore, Q-Park takes your privacy very seriously, and will protect the individual’s right to privacy by enabling people to know, and exercise control over how their personal information is used. This privacy statement focuses on clear transparency and describes for which purposes we collect, use, and share personal information.
Data subject rights
The European Union’s General Data Protection Regulation and other countries’ privacy laws state that every physical individual has rights regarding their privacy and the protection of their information. Q-Park values your rights and outlines in this section which rights you have regarding to data protection.
You have the following rights: right to access your information from Q-Park or get a confirmation as to whether or not personal information is being processed. In the case, the information is inaccurate you may also contact Q-Park to get your information corrected. You have the right to request that Q-Park erase data that is no longer necessary in relation to the purposes for which it was collected or otherwise processed. You may also request that Q-Park restrict the usage of your personal data. You have the right to object to a processing if your information is processed for direct marketing purposes. You may also lodge a complaint with the Norwegian Data Protection Agency if you have concerns about how Q-Park processes your personal data.
For further information on the European Union’s General Data Protection Regulation, you may visit the website of the Norwegian Data Protection Agency
Collection and processing of your personal information
Q-Park collects and processes personal information to operate effectively and to give you the best experiences with our products. Personal information may be provided directly by you.
You may provide additional information when you create an online account, make purchases, agree to a contract, when you contact Q-Park for support or make an appeal regarding an issued control fee. We may also collect and process personal information when issuing a control fee or using video monitoring to maintain the security and safety of individuals and our parking facility. Personal information we process can consist of:
- Contact details (full name, address, postcode, country, city, telephone number, e-mail address and title)
- Bank account information
- Credit card details
- Vehicle registration number
- Location details
- Photos of the vehicle
- Video recordings (In general, 7 days. If requested by authorities video is stored for up to 30 days)
We may share your personal information to vendors working on our behalf or third parties, for example the Police, tax authorities or other authorities when required by law or in case of a legal process or obligation. We may also obtain information from tax authorities to process a control fee or other obligations.
We value your personal information and will delete all data as soon as the information stops being relevant. Q-Park can be bound by national law to keep your information for a specific period of time. Please contact our privacy e-mail address for further information.
Q-Park operates cameras in and around its parking facilities and offices to:
- prevent theft and vandalism
- provide assistance on customer request
- support the operational process
Q-Park does not record sound and does not use cameras with sound detection, facial recognition or behavioural analysis.
Use of Q-Parks website
What are cookies?
Cookies are little text files that are saved on your computer, mobile phone or tablet when you visit a website. Next time you visit the same website, the text file (cookies) information is sent to the website which then recognizes your computer, mobile phone or tablet. By using a cookie, our website is able to "remember" the information about you and your preferences, either until you close the browser window (if the cookie is temporary) or until you deactivate or delete the cookie.
A Well-Functioning Website
Cookies ensure that the website works optimally, and when you visit a website you have visited before you don’t have to send or receive the same information again. By accepting cookies, you facilitate you visit to the website.
Which types of cookies is used by Q-Park?
The website puts tracking cookies on your computer, mobile phone or tablet in order to recognize your unit next time you visit our website. There are two kinds of tracking cookies: session cookies and permanent cookies. Session cookies provide us with the possibility to see which parts of the website you went to during your visit. Permanent cookies enable us to recognize your computer, mobile phone or tablet if you visit our website again later on.
On our website, you will find icons for other websites such as Google+, Facebook, LinkedIn and Twitter, and the icons contain pieces of code from these social network. If you click the icons, the code will put cookies on your unit. We do not have any influence on this process. The information we register is treated confidentially, and we only exchange information within the Q-Park European organisation. We don’t sell or pass on this information to a third party.
Replies and Updates for You
In general, we reply to all emails with questions or requests about information regarding products or services and to all other enquiries we receive. We can choose to keep this correspondence in order to improve our products, services and website or for other purposes which will inform you about. We often keep contact information on our customers so that we can send updates or other important information about our services and products. We don’t send unsolicited adverts by email, but if you want to receive information about our products or services we will send these by email or as a letter.
We can ask for information from customers in relation to performing statistic surveys. Participation in these surveys is completely voluntary. Information from these surveys is used for statistical purposes or for improvement of and satisfaction with our website and we also use it for improving our customer service and our supply of products.
Security of your personal information
Q-Park protects your personal information by implementing appropriate technical and organisational measures to ensure a level of security appropriate to the risk. Q-Park also trains the employees in data protection and the fundamental principles in handling such data. Q-Park restricts access to those employees who need to know and ensure that your personal information is safe and secure.
Changes and updates
We may change our privacy statement from time to time, when it is necessary or for any reason, without sending a notice to you. We reserve the right to do this, but you should check our site regularly to see if the Privacy Statement changes.
Privacy Officer & Privacy e-mail
Q-Park has appointed a Privacy Officer to develop internal policies, protect personal information, and promote awareness and to help answer privacy related questions regarding Q-Parks collection and use of personal information. Q-Park has also created a privacy e-mail you can contact in case you want to make a complaint or exercise one of you rights.
Ole Deviks vei 6C